Terms of Service
Welcome to Homeway. These Terms are an agreement between you and CHARMLOT PTE. LTD., a company registered in Singapore (“we” or “us”), governing your use of the homeway.tv website and the Homeway TV and mobile apps (together, the “Service”). By registering an account, signing in or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service.
This English version is provided for convenience. If it differs from the Simplified Chinese version, the Simplified Chinese version prevails.
1. The Service
- Homeway is a network acceleration service that helps users use supported Chinese video apps more reliably. It acts only on some of those apps’ network requests; the video itself is still delivered directly by the video platform.
- We do not provide, store or distribute any video content, and we have no partnership or affiliation with any video platform. Which content you can watch is determined by the video platform.
- You must have your own account and viewing rights (including any paid membership) on the relevant video platform, and you must comply with each platform’s user agreement and the laws of the place where you are located.
2. Accounts and Devices
- You must register with a valid email address or Google account, and you are responsible for all activity under your account. Keep your email account and devices secure, and contact us promptly if you discover that your account has been used without your authorization.
- The number of devices that can be registered to an account at the same time depends on your plan (currently 2 for the free trial and the Standard plan, and 5 for the Family plan; the Free plan is limited to 1 phone). Remove an old device under “Devices” to register a new one. Signing in on the website does not count toward your device limit.
- Minors should use the Service only with the consent and assistance of a parent or guardian.
3. Free Trial
- A new account automatically receives a 30-day free trial when it registers its first device. No payment method is required, and you will not be charged automatically when the trial ends.
- Each account and each device can claim a trial only once. If a trial is claimed repeatedly by switching accounts, resetting devices or similar means, we may cancel the trial concerned.
- When the trial ends, or whenever you have no active subscription, your account automatically moves to the Free plan: it can be used on 1 phone only, and TVs, tablets and other devices are not supported; signing in on another phone automatically signs out the original phone.
4. Subscriptions, Pricing and Refunds
- Auto-renewal: Paid plans are monthly subscriptions. At the start of each billing period, your payment method is charged automatically until you cancel.
- Cancel anytime: You can cancel at any time under “My account → Manage subscription”. After you cancel, you can keep using the Service until the end of the current period, and your subscription will not renew.
- Prices and taxes: Prices are as shown on the purchase and checkout pages and may vary by region and currency. Where required by applicable law, the checkout page will show applicable taxes separately or include them. We will give you advance notice of any price change; the new price takes effect from the next billing period after the notice, and you may cancel before then.
- Refunds: We generally do not give prorated refunds for a billing period that has already started, or refunds for unused time, except where required by law (for example, statutory consumer rights in some countries or regions). If the Service is unavailable for an extended period for reasons attributable to us, please contact us and we will handle it as the circumstances warrant.
- Redemption codes: A redemption code grants access for a fixed period and does not auto-renew. It cannot be exchanged for cash and cannot be reversed once used.
- If you purchase through an app store (App Store, Google Play), charges, cancellations and refunds are governed by that app store’s rules.
5. Acceptable Use
When using the Service, you must not:
- resell or rent out the Service, or share your account, device registrations or connection credentials with anyone outside your account;
- use the Service for any purpose other than watching videos, or attempt to circumvent the Service’s restrictions to relay other traffic through our network routes;
- use the Service for any unlawful purpose, or infringe the rights of others (including the rights of video platforms and content rights holders);
- attack, interfere with or reverse-engineer the Service or our servers, register accounts in bulk, or use automated means to abuse the Service.
If you violate the above, we may suspend or terminate your account.
6. Service Availability and Changes
- The Service depends on video platforms, network operators and cloud service providers. Changes by a video platform to its technical setup or licensing scope, network route failures and similar events may make some apps or content unavailable temporarily or for an extended period. We will do our best to fix such issues, but we cannot guarantee that every app and all content will always be available.
- We may add, change or discontinue some features and supported apps. If we discontinue the Service as a whole, we will notify you in advance and give a prorated refund for prepaid but unused subscription time.
- The Service may be briefly interrupted during maintenance.
7. Disclaimers and Limitation of Liability
- To the maximum extent permitted by law, the Service is provided “as is”, and we make no warranty that the Service will be uninterrupted or error-free or will meet your particular needs.
- We are not liable for indirect losses, loss of profits or loss of data, or for losses caused by the actions of video platforms (for example, restricting or banning your account on a platform).
- To the maximum extent permitted by law, our total liability in connection with the Service is limited to the total fees you paid us in the 12 months before the event giving rise to the liability.
- These limitations do not affect any liability that cannot be excluded or limited by law, or your statutory rights as a consumer.
8. Termination
- You may stop using the Service, cancel your subscription or contact us to delete your account at any time.
- If you seriously or repeatedly breach these Terms, we may suspend or terminate your account. If your account is terminated for a breach, fees already paid are non-refundable (except where required by law).
- After termination, provisions that by their nature should survive, such as those on limitation of liability and governing law, remain in effect.
9. Changes to These Terms
We may update these Terms and change the “Last updated” date at the top of this page. We will notify you of material changes that are adverse to you by email or in-app notice at least 14 days before they take effect. If you continue to use the Service after a change takes effect, you accept the change; if you do not accept it, you may cancel your subscription and stop using the Service before it takes effect.
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of Singapore. In the event of a dispute, both parties should first try to resolve it amicably through negotiation; if negotiation fails, the dispute shall be submitted to the courts of Singapore. If the laws of the place where you live give consumers rights that cannot be waived (for example, the right to bring proceedings where you live), these Terms do not affect those rights.
11. Contact Us
CHARMLOT PTE. LTD. (Singapore)
Email: support@homeway.tv