Help & Support
If something isn’t working, or you have a question about your account or subscription, email us at support@homeway.tv and we’ll get back to you as soon as we can.
Contact Us
Email: support@homeway.tv
To help us track down the problem faster, please include:
- the email address of your Homeway account;
- your device model and system version (for example “Xiaomi TV 6, Android 9” or “iPhone 15, iOS 18”);
- which video app is affected, what happens, and when;
- screenshots or a screen recording, if you have them.
Common Questions
A show still says it’s not available in my region?
First make sure the moon gate on the home screen is lit. Then fully close the video app and open it again. Some apps hold on to their previous state, and a restart usually gets things playing. If it still doesn’t work, send us the app name and the name of the show.
How do I sign in on my TV?
Open Homeway on your TV to see an activation code and a QR code. Scan the QR code with your phone, or open homeway.tv/activate in your phone’s browser and enter the code, then sign in and confirm. No need to type an email address on the TV.
It says I’ve reached my device limit?
Remove devices you no longer use under Settings → Devices in the phone app, or on the My Account page on the web, then sign in again. Removal takes effect immediately.
How do I manage or cancel my subscription?
Manage it where you subscribed:
- App Store: on your iPhone, Settings → your name → Subscriptions;
- Google Play: in the Play Store, your profile picture → Payments & subscriptions → Subscriptions;
- homeway.tv: My Account → Manage subscription.
After you cancel, you can keep using the Service until the end of the current period. For purchases made through an app store, request refunds through Apple or Google; otherwise see section 4 of the Terms of Service, or email us.
How do I delete my account?
Tap “Delete account” at the bottom of the Settings page in the phone app, at the bottom of the account page in the TV app, or at the bottom of the My Account page on the web. Please cancel any auto-renewing subscription first. See the Privacy Policy for how your data is handled.
Operated By
CHARMLOT PTE. LTD. (Singapore)
Email: support@homeway.tv